Shipping + Returns
Groovys.com Return Policy
Groovys.com gladly accepts returns on apparel, footwear and all accessories within 30 days from the time your order shipped. Items MUST have all original tags attached and will not be accepted if they have been worn, altered or damaged. Shoe returns will not be accepted if the shoe box is taped or altered in any way. Returns that are sent back to Groovys.com will be eligible for a refund to your original method of payment. If your purchase qualified for free shipping, you will be eligible for a refund, less our shipping charges of $6.95, to your original method of payment. Return shipping charges are at the expense of the purchaser. Any returns that are processed at our Forney or Rockwall store locations will be eligible for a refund ONLY in the form of a store credit on a gift card. Shipping charges will not be refunded.
All sales are final on sale or clearance merchandise.
To return items, you must include your original sales receipt. We suggest that you send items back to Groovys.com using a tracking number. We are not responsible for items that are lost or damaged while in-transit to us. Return items are to be sent to the following address:
602 South Clark St
Rockwall, TX 75087
Due to the fast pace of our changing inventory, it is best to return your item(s) for a refund and place an order for the item(s) you want.
All orders will be shipped at a flat rate of $6.95 through USPS. Orders of $50 or more will receive FREE shipping. Once your order has been processed and shipped, you will receive a shipping confirmation to your provided e-mail address. The shipping confirmation e-mail will include the tracking number for your package. All of our packages are shipped via USPS and can be tracked online at https://www.usps.com/. At this time we only ship within the United States.
Please note, purchases over $300 must be shipped to the billing address. If you place an order in which the amount is over $300 and your billing & shipping address do not match, you will be contacted to resolve the issue before we ship your purchase.
You can shop online, and pick up your order from your favorite location!
- Orders placed to be picked up at the Rockwall store will be available within 2 Groovy's business days from the time of purchase.
- Orders placed to be picked up at the Forney store will be available within 3 Groovy's business days from the time of purchase.
You will receive an e-mail stating that your order has been processed and your purchase is on the way to your local store. Upon the arrival of your order, you will receive a phone call informing you that your order is ready to be picked up.
Please note, that Groovy's business days are Tuesday through Saturday 10AM to 6PM.
Incorrect Shipping Method
Groovy's is not responsible for a customer selecting the incorrect shipping method.
- Example 1: Customer chooses Local Pick-Up instead of Shipping
In the event that a customer accidentally selects a "Local Pick-Up" option instead of "Shipping", Groovy's must receive payment for shipping (if applicable) before mailing the order. The customer will be notified and is responsible for calling our web department to make payment for the shipping charge.
There are two simple ways to make payment:
- Call our web team at (972)623-8077 to make payment over the phone.
- We can email you an invoice, where you can easily pay shipping charges through our secure website.
If the customer fails to contact Groovy's to provide correct shipping method or resolve the issue after 7 days from the time the order was placed, Groovy's has the right to cancel the order and refund the original form of payment.
- Example 2: Customer chooses incorrect destination for Local Pick-Up
- The customer can travel to the local store that was originally chosen at checkout to retrieve their Groovys.com order.
- The customer can have their Groovys.com order sent to the desired location. Store transfers occur once a week.